CASE_IDBUSINESS_UNITDISP_TMPL_FAM_CDHD=HelpDesk
SW=Support
RC_SS_MCSE_SRCH(SQL View) |
Index Back |
|---|---|
Case Self Service ViewView used in Case Self Service Search, for HelpDesk and Support SS components. |
| SELECT A.CASE_ID , A.BUSINESS_UNIT , A.DISP_TMPL_FAM_CD , A.RC_SUMMARY , A.BO_ID_CUST , B.BO_NAME , A.RC_VERTICAL FROM PS_RC_CASE A , PS_BO B WHERE A.BO_ID_CUST = B.BO_ID |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 2 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 3 | DISP_TMPL_FAM_CD |
Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 4 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 5 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 6 | BO_NAME | Character(50) | VARCHAR2(50) NOT NULL | Name Description of Business Object |
| 7 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |