BO_ID_CONTACTROLE_TYPE_ID_CNTCTBO_ID_CUSTROLE_TYPE_ID_CUSTBUSINESS_UNITCASE_IDRCT_HDCASECLSVW(SQL View) |
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|---|---|
HelpDesk CasesHelp Desk Cases for the 360 View |
| SELECT c.BO_ID_CONTACT , c.ROLE_TYPE_ID_CNTCT , c.BO_ID_CUST , c.ROLE_TYPE_ID_CUST , c.BUSINESS_UNIT , c.CASE_ID , c.CASE_TYPE , c.RC_STATUS , c.RC_SEVERITY , c.RC_PRIORITY , c.RC_SUMMARY , c.PROVIDER_GRP_ID , O.OPRID , %subrec(RB_AUDIT_SBR, c) FROM PS_RC_CASE c , PS_SEC_BU_CLS X , PSOPRDEFN O WHERE c.RC_VERTICAL = 'HD' AND c.MARKET = 'GBL' AND c.BUSINESS_UNIT = X.BUSINESS_UNIT AND X.OPRCLASS = O.ROWSECCLASS |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BO_ID_CONTACT |
Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 2 | ROLE_TYPE_ID_CNTCT |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the contact |
| 3 | BO_ID_CUST |
Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 4 | ROLE_TYPE_ID_CUST |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 5 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 6 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 7 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Type |
| 8 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 9 | RC_SEVERITY | Character(5) | VARCHAR2(5) NOT NULL | Case severity |
| 10 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 11 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 12 | PROVIDER_GRP_ID | Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 13 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 14 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 15 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 16 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 17 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 18 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 19 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |