RCT_UCASE_OPRVW (SQL View)	Index Back
unauthorized cases unauthorized cases by agent in HR Help Desk 360 view tree.

RCT_UCASE_OPRVW

(SQL View)

unauthorized cases

unauthorized cases by agent in HR Help Desk 360 view tree.

SELECT c.BO_ID_CONTACT , c.ROLE_TYPE_ID_CNTCT , c.BO_ID_CUST , c.ROLE_TYPE_ID_CUST , c.BUSINESS_UNIT , c.CASE_ID , c.CASE_TYPE , c.RC_STATUS , c.ASSIGNED_TO , c.RC_SEVERITY , c.SECURE_CASE_FLG , c.PROVIDER_GRP_ID , o.OPRID , %subrec(RB_AUDIT_SBR, c) FROM PS_RC_CASE c , PS_SEC_BU_OPR o WHERE c.RC_STATUS <> 'CLOS' AND c.MARKET = 'HHD' AND c.BUSINESS_UNIT = o.BUSINESS_UNIT

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.

2 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact

3 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.

4 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer

5 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

6 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

7 CASE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Type

8 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status

9 ASSIGNED_TO Character(15) VARCHAR2(15) NOT NULL This is a field to store assignment information.

10 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity

11 SECURE_CASE_FLG Character(1) VARCHAR2(1) NOT NULL Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case.
N=No
Y=Yes

12 PROVIDER_GRP_ID Character(10) VARCHAR2(10) NOT NULL Identification number for the provider group.

13 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).

14 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

15 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

16 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

17 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

18 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

19 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BO_ID_CONTACT	Number(31,0)	DECIMAL(31) NOT NULL	This field indicates the Business Object ID for the contact.
2	ROLE_TYPE_ID_CNTCT	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the contact
3	BO_ID_CUST	Number(31,0)	DECIMAL(31) NOT NULL	This field stores the Business Object ID for the customer.
4	ROLE_TYPE_ID_CUST	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the customer
5	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
6	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
7	CASE_TYPE	Character(5)	VARCHAR2(5) NOT NULL	Case Type
8	RC_STATUS	Character(5)	VARCHAR2(5) NOT NULL	Case Status
9	ASSIGNED_TO	Character(15)	VARCHAR2(15) NOT NULL	This is a field to store assignment information.
10	RC_SEVERITY	Character(5)	VARCHAR2(5) NOT NULL	Case severity
11	SECURE_CASE_FLG	Character(1)	VARCHAR2(1) NOT NULL	Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case. N=No Y=Yes
12	PROVIDER_GRP_ID	Character(10)	VARCHAR2(10) NOT NULL	Identification number for the provider group.
13	OPRID	Character(30)	VARCHAR2(30) NOT NULL	A user's ID (see PSOPRDEFN).
14	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
15	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
16	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
17	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
18	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
19	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time