RF_ASSIGN_WGHT

(SQL Table)
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Assignment Option Weighting

Stores the weighting value for each option that is used when running the Assignment Engine to assign people to a service order/case.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

Default Value: OPR_DEF_TBL_RB.SETID

Prompt Table: SP_SETID_NONVW

2 CRITERIA_CODE Character(2) VARCHAR2(2) NOT NULL A code representing the type of criteria that will be used to match people with Service Orders or Call Center Cases. If a new translate value is added or deleted, then change &NumFactors in People Code. If a translate value is added/changed/deleted here, check to see if it needs to be added to CRITERIA_CODE_PER as well.
1=Customer
10=Department
11=Security Role
12=Person Type
2=Region
3=Product
4=Product Group
5=Site
6=Competency - Service
7=Location
8=Competency - CTD
9=Competency - Problem Type
3 CRITERIA_WEIGHT Number(2,0) SMALLINT NOT NULL Competency Weight
4 MARKET Character(3) VARCHAR2(3) NOT NULL Market