RF_RESOLUTION (SQL Table)	Index Back
Service Order Resolution Service Order Resolution Table

RF_RESOLUTION

(SQL Table)

Service Order Resolution

Service Order Resolution Table

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
Default Value: RF_SO_HDR.BUSINESS_UNIT

2 SO_ID Character(10) VARCHAR2(10) NOT NULL Service Order ID
Default Value: RF_SO_HDR.SO_ID

3 RSLN_SEQ_NBR Number(8,0) INTEGER NOT NULL Resolution Sequence Number
Default Value: 1

4 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID

5 RSLN_SUMMARY Character(80) VARCHAR2(80) NOT NULL Resolution Summary

6 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn
Default Value: 3

7 SOURCE_SO_ID Character(10) VARCHAR2(10) NOT NULL Source Service Order ID used to determine the Source Service Order of a resolution.

8 SOURCE_RSLN_SEQNBR Number(5,0) INTEGER NOT NULL Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from.

9 NEW_SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Superceding Solution ID

10 USAGE_COUNT Number(8,0) INTEGER NOT NULL Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
Default Value: 0

11 LAST_USAGE_DTTM DateTime(26) TIMESTAMP Used to identify last time the record was marked 'Used' in a Search result

12 RC_SOLVED_COUNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution

13 RC_RSLN_SOURCE Character(1) VARCHAR2(1) NOT NULL Resolution Source
1=Solution ID
2=Frequently Used Solutions
3=Independent Text Solutions
4=Solution Advisor
5=Self Service
6=Cascade
7=Copy
8=Problem Solving Technique

14 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

15 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

16 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

17 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

18 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

19 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

20 RSLN_NOTES Long Character CLOB Resolution Notes

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit Default Value: RF_SO_HDR.BUSINESS_UNIT
2	SO_ID	Character(10)	VARCHAR2(10) NOT NULL	Service Order ID Default Value: RF_SO_HDR.SO_ID
3	RSLN_SEQ_NBR	Number(8,0)	INTEGER NOT NULL	Resolution Sequence Number Default Value: 1
4	SOLUTION_ID	Number(15,0)	DECIMAL(15) NOT NULL	Solution ID
5	RSLN_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Resolution Summary
6	RSLN_STATE	Character(1)	VARCHAR2(1) NOT NULL	Resolution Status for Call Center application. 0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn Default Value: 3
7	SOURCE_SO_ID	Character(10)	VARCHAR2(10) NOT NULL	Source Service Order ID used to determine the Source Service Order of a resolution.
8	SOURCE_RSLN_SEQNBR	Number(5,0)	INTEGER NOT NULL	Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from.
9	NEW_SOLUTION_ID	Number(15,0)	DECIMAL(15) NOT NULL	Superceding Solution ID
10	USAGE_COUNT	Number(8,0)	INTEGER NOT NULL	Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'. Default Value: 0
11	LAST_USAGE_DTTM	DateTime(26)	TIMESTAMP	Used to identify last time the record was marked 'Used' in a Search result
12	RC_SOLVED_COUNT	Number(6,0)	INTEGER NOT NULL	Solved Count Field in Solution
13	RC_RSLN_SOURCE	Character(1)	VARCHAR2(1) NOT NULL	Resolution Source 1=Solution ID 2=Frequently Used Solutions 3=Independent Text Solutions 4=Solution Advisor 5=Self Service 6=Cascade 7=Copy 8=Problem Solving Technique
14	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
15	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
16	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
17	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
18	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
19	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time
20	RSLN_NOTES	Long Character	CLOB	Resolution Notes