RI_CASE_OPRVW

(SQL View)
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Support Case view

Support Case view used in 360-Degree View

SELECT A.BO_ID_CONTACT , A.ROLE_TYPE_ID_CNTCT , A.BO_ID_CUST , A.ROLE_TYPE_ID_CUST , A.BUSINESS_UNIT , A.CASE_ID , A.CASE_TYPE , A.RC_STATUS , A.RC_SEVERITY , A.RC_PRIORITY , A.RC_SUMMARY , A.RC_VERTICAL , A.CASE_CONTACT , A.PRODUCT_ID , A.BO_ID_SITE , O.OPRID , %subrec(RB_AUDIT_SBR, A) FROM PS_RC_CASE A , PS_SEC_BU_OPR O WHERE RC_VERTICAL = 'SW' AND A.BUSINESS_UNIT = O.BUSINESS_UNIT

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
2 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
3 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
4 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
5 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
6 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

Default Value: 0

7 CASE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Type
8 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status

Default Value: NEW

Prompt Table: RC_STATUS_TBL

9 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity
10 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority
11 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
12 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support
13 CASE_CONTACT Character(15) VARCHAR2(15) NOT NULL Contact Identifier for Treasury Contacts

Prompt Table: RC_CNTCT_VW

14 PRODUCT_ID Character(18) VARCHAR2(18) NOT NULL Product ID

Prompt Table: PROD_ITEM

15 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID
16 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
17 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
18 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
19 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
20 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
21 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
22 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time