RI_CASE_VW (SQL View)	Index Back
Support Case view Support Case view used in 360-Degree View

RI_CASE_VW

(SQL View)

Support Case view

Support Case view used in 360-Degree View

SELECT BO_ID_CONTACT , ROLE_TYPE_ID_CNTCT , BO_ID_CUST , ROLE_TYPE_ID_CUST , BUSINESS_UNIT , CASE_ID , CASE_TYPE , RC_STATUS , RC_SEVERITY , RC_PRIORITY , RC_SUMMARY , RC_VERTICAL , CASE_CONTACT , PRODUCT_ID , BO_ID_SITE , %subrec(RB_AUDIT_SBR, A) FROM PS_RC_CASE A WHERE RC_VERTICAL = 'SW' AND DISP_TMPL_FAM_CD = 'RC_SUPPORT'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.

2 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact

3 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.

4 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer

5 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

6 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 0

7 CASE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Type

8 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
Default Value: NEW
Prompt Table: RC_STATUS_TBL

9 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity

10 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority

11 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

12 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support

13 CASE_CONTACT Character(15) VARCHAR2(15) NOT NULL Contact Identifier for Treasury Contacts
Prompt Table: RC_CNTCT_VW

14 PRODUCT_ID Character(18) VARCHAR2(18) NOT NULL Product ID
Prompt Table: PROD_ITEM

15 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID

16 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

17 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

18 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

19 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

20 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

21 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BO_ID_CONTACT	Number(31,0)	DECIMAL(31) NOT NULL	This field indicates the Business Object ID for the contact.
2	ROLE_TYPE_ID_CNTCT	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the contact
3	BO_ID_CUST	Number(31,0)	DECIMAL(31) NOT NULL	This field stores the Business Object ID for the customer.
4	ROLE_TYPE_ID_CUST	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the customer
5	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
6	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. Default Value: 0
7	CASE_TYPE	Character(5)	VARCHAR2(5) NOT NULL	Case Type
8	RC_STATUS	Character(5)	VARCHAR2(5) NOT NULL	Case Status Default Value: NEW Prompt Table: RC_STATUS_TBL
9	RC_SEVERITY	Character(5)	VARCHAR2(5) NOT NULL	Case severity
10	RC_PRIORITY	Character(5)	VARCHAR2(5) NOT NULL	Case Priority
11	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.
12	RC_VERTICAL	Character(4)	VARCHAR2(4) NOT NULL	Specifies the CallCenter type. See translates for valid values. HD=HelpDesk SW=Support
13	CASE_CONTACT	Character(15)	VARCHAR2(15) NOT NULL	Contact Identifier for Treasury Contacts Prompt Table: RC_CNTCT_VW
14	PRODUCT_ID	Character(18)	VARCHAR2(18) NOT NULL	Product ID Prompt Table: PROD_ITEM
15	BO_ID_SITE	Number(31,0)	DECIMAL(31) NOT NULL	Business Object ID
16	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
17	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
18	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
19	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
20	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
21	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time