RI_HD_CASE_VW(SQL View) |
Index Back |
|---|---|
HelpDesk Case viewHelpDesk Case view used in 360-Degree View. |
| SELECT BO_ID_CONTACT ,ROLE_TYPE_ID_CNTCT ,BO_ID_CUST ,ROLE_TYPE_ID_CUST ,BUSINESS_UNIT ,CASE_ID ,CASE_TYPE ,RC_STATUS ,RC_SEVERITY ,RC_SUMMARY ,RC_VERTICAL ,CASE_CONTACT ,PRODUCT_ID ,' ' ,BO_ID_SITE ,%subrec(RB_AUDIT_SBR, PS_RC_CASE) FROM PS_RC_CASE WHERE RC_VERTICAL = 'HD' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  BO_ID_CONTACT |
Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 2 | ROLE_TYPE_ID_CNTCT |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the contact |
| 3 | BO_ID_CUST |
Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 4 | ROLE_TYPE_ID_CUST |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 5 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Default Value: SHARE Prompt Table: SP_BU_RC_NONVW |
| 6 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 0 |
| 7 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Type |
| 8 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL |
Case Status
Default Value: NEW Prompt Table: RC_STATUS_TBL |
| 9 | RC_SEVERITY | Character(5) | VARCHAR2(5) NOT NULL | Case severity |
| 10 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 11 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
| 12 | CASE_CONTACT | Character(15) | VARCHAR2(15) NOT NULL |
Contact Identifier for Treasury Contacts
Prompt Table: RC_CNTCT_VW |
| 13 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL |
Product ID
Prompt Table: PROD_ITEM |
| 14 | SETID | Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 15 | BO_ID_SITE | Number(31,0) | DECIMAL(31) NOT NULL | Business Object ID |
| 16 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 17 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 18 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 19 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 20 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 21 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |