RI_HDCASEHROVW(SQL View) |
Index Back |
|---|---|
HelpDesk Case viewHelpDesk Case view used in HRHD 360-Degree View. To populate IT cases associated with asset. User ID level security. |
| SELECT A.BO_ID_CUST , 0 , A.BO_ID_CONTACT , A.ROLE_TYPE_ID_CNTCT , A.RC_STATUS , A.BUSINESS_UNIT , A.CASE_ID , S.STATUS_CATEGORY , A.CASE_TYPE , A.RC_SEVERITY , A.RC_PRIORITY , A.RC_SUMMARY , A.RC_VERTICAL , A.CASE_CONTACT , A.PRODUCT_ID , A.SERIAL_ID , A.ASSETTAG , A.SECURE_CASE_FLG , A.PROVIDER_GRP_ID , A.ASSIGNED_TO , O.OPRID , A.DISP_TMPL_FAM_CD , A.BO_ID_REPORTED_BY , A.BO_ID_PARTNER , A.ROLE_TYPE_ID_PART , A.BO_ID_PART_CONT , A.ROLE_TYPE_ID_PARTC , A.ROW_ADDED_DTTM , A.ROW_ADDED_OPRID , A.ROW_LASTMANT_DTTM , A.ROW_LASTMANT_OPRID , A.SYNCID , A.SYNCDTTM FROM PS_RC_CASE A , PS_SEC_BU_OPR O , PS_RC_STATUS_TBL S WHERE A.RC_VERTICAL = 'HD' AND A.RC_STATUS = S.RC_STATUS AND S.SETID IN ( SELECT SETID FROM PS_SET_CNTRL_REC WHERE SETCNTRLVALUE = A.BUSINESS_UNIT AND RECNAME = 'RC_STATUS_TBL') AND S.STATUS_CATEGORY = 'O' AND A.DISP_TMPL_FAM_CD = 'RC_HELPDESK' AND A.BUSINESS_UNIT = O.BUSINESS_UNIT AND A.INST_PROD_ID <> ' ' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  BO_ID_CUST |
Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 2 | ROLE_TYPE_ID_CUST |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 3 | BO_ID_CONTACT |
Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 4 | ROLE_TYPE_ID_CNTCT |
Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the contact |
| 5 | RC_STATUS |
Character(5) | VARCHAR2(5) NOT NULL |
Case Status
Default Value: NEW Prompt Table: RC_STATUS_TBL |
| 6 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 7 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 0 |
| 8 | STATUS_CATEGORY | Character(1) | VARCHAR2(1) NOT NULL |
Categories for Case Status.
These drive processing.
C=Closed D=Canceled H=Case is on hold O=Case is Open |
| 9 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Type |
| 10 | RC_SEVERITY | Character(5) | VARCHAR2(5) NOT NULL | Case severity |
| 11 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 12 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 13 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
| 14 | CASE_CONTACT | Character(15) | VARCHAR2(15) NOT NULL |
Contact Identifier for Treasury Contacts
Prompt Table: RC_CNTCT_VW |
| 15 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL |
Product ID
Prompt Table: PROD_ITEM |
| 16 | SERIAL_ID | Character(20) | VARCHAR2(20) NOT NULL | This field is used to represent the Serial ID of an item or installed product |
| 17 | ASSETTAG | Character(40) | VARCHAR2(40) NOT NULL | Asset Tag |
| 18 | SECURE_CASE_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case.
N=No Y=Yes |
| 19 | PROVIDER_GRP_ID | Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 20 | PERSON_ID | Character(15) | VARCHAR2(15) NOT NULL | Person ID |
| 21 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 22 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 23 | BO_ID | Signed Number(32,0) | DECIMAL(31) NOT NULL | Business Object ID |
| 24 | BO_ID_PARTNER | Signed Number(32,0) | DECIMAL(31) NOT NULL | Business Object ID of Partner Company. |
| 25 | ROLE_TYPE_ID_PART | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the partner |
| 26 | BO_ID_PART_CONT | Signed Number(32,0) | DECIMAL(31) NOT NULL | This is the business object identifier for the partner contact. |
| 27 | ROLE_TYPE_ID_PARTC | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the partner contact |
| 28 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 29 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 30 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 31 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 32 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 33 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |