| # |
PeopleSoft Field Name |
PeopleSoft Field Type |
Database Column Type |
Description |
| 1 |
 INTERACTION_ID |
Character(15) |
VARCHAR2(15) NOT NULL |
interaction id
Default Value: NEXT
|
| 2 |
ROOT_INTER_ID |
Character(15) |
VARCHAR2(15) NOT NULL |
Root Interaction ID.......................................
Default Value: RI_INTERACTION.INTERACTION_ID
|
| 3 |
PARENT_INTER_ID |
Character(15) |
VARCHAR2(15) NOT NULL |
Parent Interaction ID....................................
|
| 4 |
BO_ID_CUST |
Number(31,0) |
DECIMAL(31) NOT NULL |
This field stores the Business Object ID for the customer.
|
| 5 |
ROLE_TYPE_ID_CUST |
Number(12,0) |
DECIMAL(12) NOT NULL |
Stores ROLE_TYPE_ID for the customer
|
| 6 |
BO_ID_CONTACT |
Number(31,0) |
DECIMAL(31) NOT NULL |
This field indicates the Business Object ID for the contact.
|
| 7 |
ROLE_TYPE_ID_CNTCT |
Number(12,0) |
DECIMAL(12) NOT NULL |
Stores ROLE_TYPE_ID for the contact
|
| 8 |
BO_ID_SITE |
Number(31,0) |
DECIMAL(31) NOT NULL |
Business Object ID
|
| 9 |
SETID_CUSTOMER |
Character(5) |
VARCHAR2(5) NOT NULL |
Customer SetID
|
| 10 |
BUSINESS_UNIT |
Character(5) |
VARCHAR2(5) NOT NULL |
Business Unit
Prompt Table:
SP_BU_FS_NONVW
|
| 11 |
INTERACTION_MTHD |
Character(4) |
VARCHAR2(4) NOT NULL |
Interaction Method
BOEM=OLM Broadcast Email
ICHT=Inbound Chat
IEML=Inbound Email
IFAX=Inbound Fax
IPHN=Inbound Phone
IWEB=Inbound Web
OBWL=Outbound Worklist Notification
OEML=Outbound Email
OFAX=Outbound Fax
OPHN=Outbound Phone
OPRN=Outbound Print
SMSO=Outbound SMS
SOEM=OLM Single Email
SYNC=Synchronized Email
|
| 12 |
INTERACT_BEGIN |
DateTime(26) |
TIMESTAMP |
begin interaction
|
| 13 |
INTERACT_END |
DateTime(26) |
TIMESTAMP |
end interaction
|
| 14 |
RB_MCF_DETAIL_TYPE |
Character(4) |
VARCHAR2(4) NOT NULL |
MCF Detail Type indicating the Detail component to be associated with an interaction
CHAT=Chat
CM=Printer
CMEM=Outbound Email
IBEM=Inbound Email
NONE=Phone
OMEM=OLM Outbound Email
SMSO=Outbound SMS
SS=Self Service
SYNC=Synchronized Email
Default Value: NONE
|
| 15 |
INTERACT_STATUS |
Character(4) |
VARCHAR2(4) NOT NULL |
interaction status
BUSY=Busy
CALL=Callback
CHLD=Child Answered
CMPL=Completed
INPR=In Process
NOAN=No Answer
NOCL=Do Not Call Again
Prompt Table:
RI_STATUS_TBL
|
| 16 |
INTERACT_FLOW |
Character(4) |
VARCHAR2(4) NOT NULL |
interaction flow
IN=Inbound
OUT=Outbound
|
| 17 |
CALLBACK_DATE |
DateTime(26) |
TIMESTAMP |
Call Back Date
|
| 18 |
MARKET |
Character(3) |
VARCHAR2(3) NOT NULL |
Market
|
| 19 |
ROW_ADDED_DTTM |
DateTime(26) |
TIMESTAMP |
This is a datetime field for record creation.
|
| 20 |
ROW_ADDED_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who added the row.
|
| 21 |
ROW_LASTMANT_DTTM |
DateTime(26) |
TIMESTAMP |
The date and time that the row was last updated.
|
| 22 |
ROW_LASTMANT_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who last modified the row.
|
| 23 |
SYNCID |
Number(10,0) |
DECIMAL(10) NOT NULL |
The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
|
| 24 |
SYNCDTTM |
DateTime(26) |
TIMESTAMP |
Synchronization Last Update Date Time
|