RI_SUB_INTERACT

(SQL Table)
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Sub Interactions

Common Object record used for Sub Interactions

  • Related Language Record: RI_SUB_INT_LNG
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 INTERACTION_ID Character(15) VARCHAR2(15) NOT NULL interaction id
    2 SEQNUM Number(3,0) SMALLINT NOT NULL Sequence Number
    3 SUBINT_OBJ_TYPE Character(4) VARCHAR2(4) NOT NULL sub-interaction object type
    4 SETID_RI Character(5) VARCHAR2(5) NOT NULL Interactions Setid
    5 BUSINESS_UNIT_RI Character(5) VARCHAR2(5) NOT NULL Business Unit Interactions
    6 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
    7 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
    8 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
    9 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID
    10 INTERACT_BEGIN DateTime(26) TIMESTAMP begin interaction
    11 INTERACT_END DateTime(26) TIMESTAMP end interaction
    12 INTERACT_STATUS Character(4) VARCHAR2(4) NOT NULL interaction status
    BUSY=Busy
    CALL=Callback
    CHLD=Child Answered
    CMPL=Completed
    INPR=In Process
    NOAN=No Answer
    NOCL=Do Not Call Again
    13 INTERACT_ACTION Character(4) VARCHAR2(4) NOT NULL action
    TEMP=temp
    14 EXTERNAL_EMAIL_ID Character(40) VARCHAR2(40) NOT NULL External Email Address
    15 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    16 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    17 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    18 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    19 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    20 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time
    21 LEAD_ID Character(15) VARCHAR2(15) NOT NULL Used by Sales Force Automation, this field uniquely identifies a Sales Lead.
    22 OPPORTUNITY_ID Character(15) VARCHAR2(15) NOT NULL Opportunity ID
    23 FULFILLMENT_ID Character(15) VARCHAR2(15) NOT NULL Fulfillment ID
    24 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
    25 EMAILID Character(70) VARCHAR2(70) NOT NULL A user's E-mail address
    26 SO_ID Character(10) VARCHAR2(10) NOT NULL Service Order ID
    27 RBTACCTID Character(15) VARCHAR2(15) NOT NULL Unique service account indentifier
    28 RBTBILLID Character(15) VARCHAR2(15) NOT NULL Bill Id
    29 CAPTURE_ID Character(20) VARCHAR2(20) NOT NULL Field use to store the capture ID in order capture.
    30 INST_PROD_ID Character(20) VARCHAR2(20) NOT NULL This field is used to represent the installed product ID (key field)
    31 FSI_SUB_INT_ID Character(20) VARCHAR2(20) NOT NULL Sub Interaction Id
    32 CHANGE_REQUEST_ID Character(15) VARCHAR2(15) NOT NULL change request identification is key to change request
    33 R_DEFECT_ID Character(15) VARCHAR2(15) NOT NULL Quality Defect Identification key unique by business unit
    34 RA_CAMPAIGN_ID Character(15) VARCHAR2(15) NOT NULL Marketing - Campaign Identification field. Character field that will contain a generated campaign or free form entered campaign id.
    35 RB_SMS_REQST_ID Character(36) VARCHAR2(36) NOT NULL SMS Request ID
    36 SETID_PROV_GRP Character(5) VARCHAR2(5) NOT NULL SetID
    37 PROVIDER_GRP_ID Character(10) VARCHAR2(10) NOT NULL Identification number for the provider group.
    38 TEAM_ID Character(15) VARCHAR2(15) NOT NULL Sales Team ID
    39 NOTES Long Character CLOB Budget Notes