RI_WRKORD_ST_VW (SQL View)	Index Back
HelpDesk Case view HelpDesk Case view used in 360-Degree View

RI_WRKORD_ST_VW

(SQL View)

HelpDesk Case view

HelpDesk Case view used in 360-Degree View

SELECT A.BO_ID_CONTACT , A.ROLE_TYPE_ID_CNTCT , A.BO_ID_CUST , A.ROLE_TYPE_ID_CUST , A.RC_STATUS , A.BUSINESS_UNIT , A.CASE_ID , A.RC_SUMMARY , B.BUSINESS_UNIT_WO , B.WO_ID , B.DESCR254 , A.CASE_CONTACT , A.BO_ID_SITE , E.STATUS_CD , E.DESCR , N.BO_NAME_DISPLAY , %subrec(RB_TD_360P_SBR, A) , %subrec(RB_AUDIT_SBR, B) FROM PS_RC_CASE A , PS_RC_CASE_WO B , PS_WM_STATUS_HDR E , PS_BO_NAME N WHERE A.RC_VERTICAL = 'HD' AND A.DISP_TMPL_FAM_CD IN ( SELECT D.DISP_TMPL_FAM_CD FROM PS_RDT_TMPL_DEFN D , PS_RDT_TMPL_OPT F WHERE F.DISP_TMPL_ID = D.DISP_TMPL_ID AND F.PNLGRPNAME = 'RC_CASE' AND F.MARKET = 'GBL' AND F.LIC_PROD_CD = 'RH') AND A.BO_ID_REPORTED_BY = N.BO_ID AND N.PRIMARY_IND = 'Y' AND A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.CASE_ID = B.CASE_ID AND E.STATUS_CD = B.STATUS_CD AND E.SETID=( SELECT X.SETID FROM PS_SET_CNTRL_REC X WHERE X.SETCNTRLVALUE=A.BUSINESS_UNIT AND X.RECNAME = 'WM_STATUS_HDR')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.

2 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact

3 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.

4 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer

5 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
Default Value: NEW
Prompt Table: RC_STATUS_TBL

6 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

7 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 0

8 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

9 BUSINESS_UNIT_WO Character(5) VARCHAR2(5) NOT NULL This field contains the Work Order Business Unit from Work Order Management.

10 WO_ID Character(10) VARCHAR2(10) NOT NULL This field contains the Work Order ID for the work order in FMS.

11 DESCR254 Character(254) VARCHAR2(254) NOT NULL Description of length 254

12 CASE_CONTACT Character(15) VARCHAR2(15) NOT NULL Contact Identifier for Treasury Contacts
Prompt Table: RC_CNTCT_VW

13 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID

14 STATUS_CD Character(4) VARCHAR2(4) NOT NULL This field contains the status code for a work order in FMS.

15 DESCR Character(30) VARCHAR2(30) NOT NULL Description

16 NAME_REPORTED_BY Character(80) VARCHAR2(80) NOT NULL Reported by name. It's a name field contains the reported by person's name.

17 BO_ID_PARTNER Signed Number(32,0) DECIMAL(31) NOT NULL Business Object ID of Partner Company.

18 ROLE_TYPE_ID_PART Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the partner

19 BO_ID_PART_CONT Signed Number(32,0) DECIMAL(31) NOT NULL This is the business object identifier for the partner contact.

20 ROLE_TYPE_ID_PARTC Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the partner contact

21 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

22 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

23 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

24 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

25 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

26 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BO_ID_CONTACT	Number(31,0)	DECIMAL(31) NOT NULL	This field indicates the Business Object ID for the contact.
2	ROLE_TYPE_ID_CNTCT	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the contact
3	BO_ID_CUST	Number(31,0)	DECIMAL(31) NOT NULL	This field stores the Business Object ID for the customer.
4	ROLE_TYPE_ID_CUST	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the customer
5	RC_STATUS	Character(5)	VARCHAR2(5) NOT NULL	Case Status Default Value: NEW Prompt Table: RC_STATUS_TBL
6	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
7	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. Default Value: 0
8	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.
9	BUSINESS_UNIT_WO	Character(5)	VARCHAR2(5) NOT NULL	This field contains the Work Order Business Unit from Work Order Management.
10	WO_ID	Character(10)	VARCHAR2(10) NOT NULL	This field contains the Work Order ID for the work order in FMS.
11	DESCR254	Character(254)	VARCHAR2(254) NOT NULL	Description of length 254
12	CASE_CONTACT	Character(15)	VARCHAR2(15) NOT NULL	Contact Identifier for Treasury Contacts Prompt Table: RC_CNTCT_VW
13	BO_ID_SITE	Number(31,0)	DECIMAL(31) NOT NULL	Business Object ID
14	STATUS_CD	Character(4)	VARCHAR2(4) NOT NULL	This field contains the status code for a work order in FMS.
15	DESCR	Character(30)	VARCHAR2(30) NOT NULL	Description
16	NAME_REPORTED_BY	Character(80)	VARCHAR2(80) NOT NULL	Reported by name. It's a name field contains the reported by person's name.
17	BO_ID_PARTNER	Signed Number(32,0)	DECIMAL(31) NOT NULL	Business Object ID of Partner Company.
18	ROLE_TYPE_ID_PART	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the partner
19	BO_ID_PART_CONT	Signed Number(32,0)	DECIMAL(31) NOT NULL	This is the business object identifier for the partner contact.
20	ROLE_TYPE_ID_PARTC	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the partner contact
21	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
22	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
23	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
24	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
25	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
26	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time