SDB_AGR_SL_VW

(SQL View)
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Agreement Service Level View

Agreement Line Service Level. Used to load agreement Information to contact center dashboard.

SELECT A.SETID , A.AGREEMENT_CODE , A.AGR_RENEWAL_NUM , A.AGREEMENT_LINE , C.SERVICE_LVL_CD , D.DESCR , D.DESCRSHORT FROM PS_RF_AG_LINE_ENTL A , PS_RF_ENTITLEMENTS C , PS_RF_SERVICE_LVL D WHERE A.SETID = C.SETID AND A.ENTITLE_NAME = C.ENTITLE_NAME AND C.ENTITLE_TYPE = 'PPM' AND A.SETID = D.SETID AND C.SERVICE_LVL_CD = D.SERVICE_LVL_CD

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
2 AGREEMENT_CODE Character(30) VARCHAR2(30) NOT NULL This field represents the agreement code (name) for an agreement
3 AGR_RENEWAL_NUM Number(4,0) SMALLINT NOT NULL This field represents the agreement renewal number (agreements begin at a value of one and the number is incremented with every renewal)
4 AGREEMENT_LINE Character(10) VARCHAR2(10) NOT NULL This field records the value for the agreement line number
5 SERVICE_LVL_CD Character(4) VARCHAR2(4) NOT NULL This field stores the Service Level Code.
7X24=7X24
ENH=Enhanced
PREF=Preferred
PREM=Premium
STD=Standard
6 DESCR Character(30) VARCHAR2(30) NOT NULL Description
7 DESCRSHORT Character(10) VARCHAR2(10) NOT NULL Short Description