SDB_I_TYPE_VW (SQL View)	Index Back
Interaction Type View Used to load xlat values and descriptions of RB_MCF_DETAIL_TYPE field to contact center dashboard.

SDB_I_TYPE_VW

(SQL View)

Interaction Type View

Used to load xlat values and descriptions of RB_MCF_DETAIL_TYPE field to contact center dashboard.

SELECT A.FIELDVALUE , A.XLATSHORTNAME , A.XLATLONGNAME FROM PSXLATITEM A WHERE A.FIELDNAME = 'RB_MCF_DETAIL_TYPE' AND A.EFFDT = ( SELECT MAX(B.EFFDT) FROM PSXLATITEM B WHERE B.FIELDNAME = A.FIELDNAME AND B.FIELDVALUE = A.FIELDVALUE AND B.EFFDT <= %CurrentDateIn AND B.EFF_STATUS = 'A')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 RB_MCF_DETAIL_TYPE Character(4) VARCHAR2(4) NOT NULL MCF Detail Type indicating the Detail component to be associated with an interaction
CHAT=Chat
CM=Printer
CMEM=Outbound Email
IBEM=Inbound Email
NONE=Phone
OMEM=OLM Outbound Email
SMSO=Outbound SMS
SS=Self Service
SYNC=Synchronized Email

2 XLATSHORTNAME Character(10) VARCHAR2(10) NOT NULL Translate Value Short Name

3 XLATLONGNAME Character(30) VARCHAR2(30) NOT NULL Translate Long Name

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	RB_MCF_DETAIL_TYPE	Character(4)	VARCHAR2(4) NOT NULL	MCF Detail Type indicating the Detail component to be associated with an interaction CHAT=Chat CM=Printer CMEM=Outbound Email IBEM=Inbound Email NONE=Phone OMEM=OLM Outbound Email SMSO=Outbound SMS SS=Self Service SYNC=Synchronized Email
2	XLATSHORTNAME	Character(10)	VARCHAR2(10) NOT NULL	Translate Value Short Name
3	XLATLONGNAME	Character(30)	VARCHAR2(30) NOT NULL	Translate Long Name