SETIDPRODUCT_IDPROBLEM_TYPESDB_PROBTYPE_VW(SQL View) |
Index Back |
|---|---|
Case problem Type ViewUsed to load case problem type information to contact center dashboard. |
| SELECT SETID , PRODUCT_ID ,PROBLEM_TYPE , RC_SS_IND , RC_SHORT_DESCR , RC_DESCR_SS , LONG_DESC FROM PS_RC_PROBTYPE_TBL |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 2 | PRODUCT_ID |
Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 3 | PROBLEM_TYPE |
Character(8) | VARCHAR2(8) NOT NULL | Problem Type for Support Cases |
| 4 | RC_SS_IND | Character(1) | VARCHAR2(1) NOT NULL | Defines if this is a self service transaction or not. |
| 5 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 6 | RC_DESCR_SS | Character(30) | VARCHAR2(30) NOT NULL | Description to be shown on Self-Service Pages |
| 7 | LONG_DESC | Character(50) | VARCHAR2(50) NOT NULL | Long Description field. |