SDB_SOURCE_VW (SQL View)	Index Back
Case Source View Used to load case source information to contact center dashboard.

SDB_SOURCE_VW

(SQL View)

Case Source View

Used to load case source information to contact center dashboard.

SELECT SETID , RC_SOURCE , RC_SHORT_DESCR , LONG_DESC FROM PS_RC_SOURCE_TBL

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

2 RC_SOURCE Character(5) VARCHAR2(5) NOT NULL Case Source How this case origianated

3 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables

4 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables.
2	RC_SOURCE	Character(5)	VARCHAR2(5) NOT NULL	Case Source How this case origianated
3	RC_SHORT_DESCR	Character(20)	VARCHAR2(20) NOT NULL	Short Description. Used on may CallCenter set-up tables
4	LONG_DESC	Character(50)	VARCHAR2(50) NOT NULL	Long Description field.