OPRIDRC_VERTICALHD=HelpDesk
SW=Support
BUSINESS_UNITDefault Value: OPR_DEF_TBL_RB.BUSINESS_UNIT
Prompt Table: SP_BU_RC_NONVW
CASE_IDDefault Value: 999999999999999
SP_RCNSECROPRVW(SQL View) |
Index Back |
|---|---|
Related CasesRelated Cases. It is used if the template does not have secure cases enabled. |
| SELECT C.OPRID , A.RC_VERTICAL , A.BUSINESS_UNIT , A.CASE_ID , A.RC_SUMMARY FROM PS_RC_CASE A , PS_SEC_BU_OPR C WHERE A.BUSINESS_UNIT = C.BUSINESS_UNIT |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | OPRID |
Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 2 | RC_VERTICAL |
Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
| 3 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Default Value: OPR_DEF_TBL_RB.BUSINESS_UNIT Prompt Table: SP_BU_RC_NONVW |
| 4 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 999999999999999 |
| 5 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |