PROCESS_INSTANCEA=Active
I=Inactive
UPG_RC_CTD_AET(SQL Table) |
Index Back |
|---|---|
AE Work Record for CTD upgradeAppliation engine work record for category, specialty type and detail upgrade process |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | PROCESS_INSTANCE |
Number(10,0) | DECIMAL(10) NOT NULL | Process Instance |
| 2 | SETID | Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 3 | RC_CATEGORY | Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 4 | RC_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 5 | RC_DETAIL | Character(5) | VARCHAR2(5) NOT NULL | Detail field on HD Case. Used in Quick Code. |
| 6 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 7 | STATUS | Character(1) | VARCHAR2(1) NOT NULL |
Status Indicator
A=Active I=Inactive |
| 8 | RC_SS_IND | Character(1) | VARCHAR2(1) NOT NULL | Defines if this is a self service transaction or not. |
| 9 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 10 | RC_DESCR_SS | Character(30) | VARCHAR2(30) NOT NULL | Description to be shown on Self-Service Pages |
| 11 | LONG_DESC | Character(50) | VARCHAR2(50) NOT NULL | Long Description field. |
| 12 | LANGUAGE_CD | Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 13 | COMPETENCY | Character(8) | VARCHAR2(8) NOT NULL | Competency - this field is brought over from HRMS |
| 14 | PROFICIENCY | Character(1) | VARCHAR2(1) NOT NULL | Proficiency Field. This Field is imported into CRM DB from Human Resources Database. |
| 15 | CRITERIA_WEIGHT | Number(2,0) | SMALLINT NOT NULL | Competency Weight |
| 16 | COUNTER | Number(10,0) | DECIMAL(10) NOT NULL | Counter |