RC_SOURCE_TBL

(SQL Table)
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Case source

Record for capturing the origin of the Case.

  • Related Language Record: RC_SOURCE_LNG

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL SetID

    Prompt Table: SP_SETID_NONVW

    2 RC_SOURCE Character(5) VARCHAR2(5) NOT NULL Case Source How this case origianated
    3 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables
    4 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description