RC_QUICK_CD_TBL

(SQL Table)
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Quick Code Set-Up

Quick code - Used for Help Desk

  • Related Language Record: RC_QUICK_CD_LNG

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
    2 QUICK_CD Character(3) VARCHAR2(3) NOT NULL CRM Case Quick Code
    3 EFFDT Date(10) DATE NOT NULL Effective Date

    Default Value: %date

    4 EFF_STATUS Character(1) VARCHAR2(1) NOT NULL Effective Status
    A=Active
    I=Inactive

    Default Value: A

    5 DESCR Character(30) VARCHAR2(30) NOT NULL Description
    6 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    7 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
    8 RC_DESCRLONG_OW Character(1) VARCHAR2(1) NOT NULL Case Long Description Overwrite
    N=No
    Y=Yes

    Y/N Table Edit

    Default Value: N

    9 RC_DESCRLONG Long Character CLOB Long description used in CallCenter for Problem, Solution...