MCFUQEVENTACPT=Accept
ASGN=Assign
DONE=Done/Dequeue
LGIN=Login
LGOT=Logout
NWST=New state
RSRT=Restart
TOUT=Timeout
USGN=Unassign
MCFUQTASKNUMMCFUQTIMECH=Chat
EM=Email
GN=Generic
VO=Voice
MCFUQLOG(SQL Table) |
Index Back |
|---|---|
Universal Queue LogLog table of events that occur in the Universal Queue |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | MCFUQEVENT |
Character(4) | VARCHAR2(4) NOT NULL |
Type of event that occurred in the Universal Queue system.
ACPT=Accept ASGN=Assign DONE=Done/Dequeue LGIN=Login LGOT=Logout NWST=New state RSRT=Restart TOUT=Timeout USGN=Unassign |
| 2 | MCFUQTASKNUM |
Character(30) | VARCHAR2(30) NOT NULL | Unique identifier for a task in the Universal Queue. |
| 3 | MCFUQTIME |
DateTime(26) | TIMESTAMP NOT NULL | Time at which the event occured in the Universal Queue. |
| 4 | MCFUQAGENTID | Character(30) | VARCHAR2(30) NOT NULL | Agent Id |
| 5 | MCFUQQUEUEID | Character(32) | VARCHAR2(32) NOT NULL | Queue ID |
| 6 | MCFUQINFO | Character(254) | VARCHAR2(254) NOT NULL | Field that contains additional information on the Universal Queue event that occured. |
| 7 | MCFUQTASKTYPE | Character(4) | VARCHAR2(4) NOT NULL |
Type of Universal Queue task
CH=Chat EM=Email GN=Generic VO=Voice |
| 8 | MCFUQPRIORITY | Number(2,0) | SMALLINT NOT NULL | Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue. |
| 9 | MCFUQCOST | Number(3,0) | SMALLINT NOT NULL | Cost of task used in the Universal Queue to determine task to Agent routing. |