MCFUQTIMEOUT

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	MCFUQTASKNUM	Character(30)	VARCHAR2(30) NOT NULL	Unique identifier for a task in the Universal Queue.
2	MCFUQINSERTTIME	DateTime(26)	TIMESTAMP	Time Inserted
3	MCFUQTASKTYPE	Character(4)	VARCHAR2(4) NOT NULL	Type of Universal Queue task CH=Chat EM=Email GN=Generic VO=Voice
4	MCFUQQUEUEID	Character(32)	VARCHAR2(32) NOT NULL	Queue ID
5	MCFUQQUEUETIME	DateTime(26)	TIMESTAMP NOT NULL	MCF Universal Queue date time field indicating the time when this task/event was enqueued
6	MCFUQAGENTID	Character(30)	VARCHAR2(30) NOT NULL	Agent Id
7	LANGUAGE_CD	Character(3)	VARCHAR2(3) NOT NULL	Language Code
8	MCFUQCOST	Number(3,0)	SMALLINT NOT NULL	Cost of task used in the Universal Queue to determine task to Agent routing.
9	MCFUQPRIORITY	Number(2,0)	SMALLINT NOT NULL	Priority of task in Universal Queue. Tasks are serviced in order by highest value to low on their associated queue.
10	MCFUQSKILLLEVEL	Number(3,0)	SMALLINT NOT NULL	Skill Level
11	MCFUQORIGQTIME	DateTime(26)	TIMESTAMP	First Time in the MCF System
12	MCFUQATIMEOUT	DateTime(26)	TIMESTAMP	Universal Queue timer value to measure task's system timeout.
13	MCFUQCTIMEOUT	DateTime(26)	TIMESTAMP	Timer value used in Universal Queue to keep track of the contracted maximum time for this task's completion.
14	MCFUQREASON	Character(1)	VARCHAR2(1) NOT NULL	Reason for Universal Queue timeout. This can either be due to "overflow" or "escalation". E=escalation O=overflow
15	MCFTASKISCLOSED	Character(3)	VARCHAR2(3) NOT NULL	Is Closed Y/N Table Edit
16	MCFCOMMENTS	Character(254)	VARCHAR2(254) NOT NULL	Comments
17	MCFUQAPPDATA	Long Character	CLOB	Application data attached to the Universal Queue task.