RB_EM_ATMPT_VW

(SQL View)
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Attempted Solutions

CRM ERMS view about information of attempted Solutions table

SELECT B.ROOT_INTER_ID ,C.INTERACTION_ID ,C.SETID ,C.SOLUTION_ID ,C.ATTEMPTED ,C.RSLN_STATE ,%subrec(RB_AUDIT_SBR,C) FROM PS_RB_IN_EMAIL A ,PS_RI_INTERACTION B ,PS_RB_EM_ATMPT_SOL C WHERE B.INTERACTION_ID=A.INTERACTION_ID AND A.INTERACTION_ID=C.INTERACTION_ID

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 ROOT_INTER_ID Character(15) VARCHAR2(15) NOT NULL Root Interaction ID.......................................
2 INTERACTION_ID Character(15) VARCHAR2(15) NOT NULL interaction id
3 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
4 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
5 ATTEMPTED Character(1) VARCHAR2(1) NOT NULL Attempted Flag

Y/N Table Edit

6 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn
7 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
8 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
9 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
10 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
11 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
12 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time