RC_AGT_CASES_VW(SQL View) |
Index Back |
|---|---|
Agent Cases ViewAgent Cases View. This shows the cases that are assigned to an Agent. |
| SELECT A.CASE_ID , A.BUSINESS_UNIT , A.DISP_TMPL_FAM_CD , A.RC_VERTICAL , A.CASE_TYPE , A.BO_ID_CUST , A.BO_ID_CONTACT , A.RC_STATUS , B.STATUS_CATEGORY , A.RC_PRIORITY , A.ASSIGNED_TO , A.PROVIDER_GRP_ID , A.RC_SUMMARY , A.TARGET_CLOSE_DATE ,%Dttm(A.RC_REST_DATE, A.RC_REST_TIME) ,A.RC_REST_DATE , A.RC_REST_TIME , A.ROW_ADDED_DTTM , A.ROW_ADDED_OPRID , A.ROW_LASTMANT_DTTM , A.ROW_LASTMANT_OPRID , A.SYNCID , A.SYNCDTTM FROM PS_RC_CASE A , PS_RC_STATUS_TBL B WHERE A.RC_STATUS = B.RC_STATUS AND B.SETID = ( SELECT F.SETID FROM PS_SET_CNTRL_REC F WHERE F.SETCNTRLVALUE = A.BUSINESS_UNIT AND F.RECNAME = 'RC_STATUS_TBL') |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 2 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 3 | DISP_TMPL_FAM_CD |
Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 4 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
| 5 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL |
Case Type
Default Value: BUS_UNIT_DEF_VW.CASE_TYPE Prompt Table: RC_CASETYPE_TBL |
| 6 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL |
This field stores the Business Object ID for the customer.
Prompt Table: BO |
| 7 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL |
This field indicates the Business Object ID for the contact.
Prompt Table: BO |
| 8 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL |
Case Status
Default Value: BUS_UNIT_DEF_VW.RC_STATUS Prompt Table: RC_STATUS_TBL |
| 9 | STATUS_CATEGORY | Character(1) | VARCHAR2(1) NOT NULL |
Categories for Case Status.
These drive processing.
C=Closed D=Canceled H=Case is on hold O=Case is Open |
| 10 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL |
Case Priority
Default Value: BUS_UNIT_DEF_VW.RC_PRIORITY Prompt Table: RC_PRIORITY_TBL |
| 11 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 12 | PROVIDER_GRP_ID | Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 13 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 14 | TARGET_CLOSE_DATE | Date(10) | DATE | Target close date |
| 15 | RC_REST_DTTM | DateTime(26) | TIMESTAMP | Entitled restore date time. Used for SLA. |
| 16 | RC_REST_DATE | Date(10) | DATE | Restore Date |
| 17 | RC_REST_TIME | Time(15) | TIMESTAMP | Restore Time |
| 18 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 19 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 20 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 21 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 22 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 23 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |