BUSINESS_UNITRC_MANAGERPROVIDER_GRP_IDRC_PRIORITYRC_BAKPGPRI_VLN(SQL View) |
Index Back |
|---|---|
PG Backlog by priority.A view showing provider group case backlog by priority |
| SELECT A.BUSINESS_UNIT , A.RC_MANAGER , A.PROVIDER_GRP_ID , A.RC_PRIORITY , COUNT(DISTINCT A.CASE_ID) , B.RC_SHORT_DESCR ,A.DISP_TMPL_FAM_CD FROM PS_RC_PGMGRCASE_VW A , PS_RC_PRIORITY_TBL B WHERE B.SETID = ( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RC_PRIORITY_TBL') AND A.RC_PRIORITY = B.RC_PRIORITY GROUP BY A.BUSINESS_UNIT , A.PROVIDER_GRP_ID , A.RC_MANAGER , A.RC_PRIORITY , DISP_TMPL_FAM_CD, B.RC_SHORT_DESCR |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | RC_MANAGER |
Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 3 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 4 | RC_PRIORITY |
Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 5 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 6 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 7 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |