BUSINESS_UNITRC_MANAGERPROVIDER_GRP_IDLANGUAGE_CDRC_BAKPGPRI_VWL(SQL View) |
Index Back |
|---|---|
PG Backlog by priority.A view showing provider group case backlog by priority |
| SELECT A.BUSINESS_UNIT , A.RC_MANAGER , A.PROVIDER_GRP_ID , A.RC_PRIORITY , D.LANGUAGE_CD , D.RC_SHORT_DESCR FROM PS_RC_PGMGRCASE_VW A , PS_RC_PRIORITY_TBL B , PS_RC_PRIORITY_LNG D WHERE B.SETID = ( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RC_PRIORITY_TBL') AND A.RC_PRIORITY = B.RC_PRIORITY AND B.RC_PRIORITY = D.RC_PRIORITY AND B.SETID=D.SETID |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | RC_MANAGER |
Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 3 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 4 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 5 | LANGUAGE_CD |
Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 6 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |