RC_CA_COMP

(SQL Table)
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Competency for a Category

Used to Set up competencies for Categories. Used in the assignment engine.

  • Parent record: RC_CATEGORY_TBL

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

    Default Value: OPR_DEF_TBL_RB.SETID

    Prompt Table: SP_SETID_NONVW

    2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.

    Default Value: RC_CATEGORY_TBL.RC_CATEGORY

    3 COMPETENCY Character(8) VARCHAR2(8) NOT NULL Competency - this field is brought over from HRMS

    Prompt Table: COMPETENCY_VW1

    4 PROFICIENCY Character(1) VARCHAR2(1) NOT NULL Proficiency Field. This Field is imported into CRM DB from Human Resources Database.

    Prompt Table: REVW_RATING_TBL

    5 CRITERIA_WEIGHT Number(2,0) SMALLINT NOT NULL Competency Weight
    6 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    7 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    8 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    9 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    10 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    11 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time