RC_CATEGORY_TBL

(SQL Table)
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Case Category Definition

Used to Set up Case Categories

  • Related Language Record: RC_CATEGORY_LNG

  • Parent Record Of RC_CA_COMP

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

    Default Value: OPR_DEF_TBL_RB.SETID

    Prompt Table: SP_SETID_NONVW
    Set Control Field: BUSINESS_UNIT

    2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.
    3 STATUS Character(1) VARCHAR2(1) NOT NULL Status Indicator
    A=Active
    I=Inactive

    Default Value: A

    4 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.

    Y/N Table Edit

    Default Value: Y

    5 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables
    6 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages
    7 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.
    8 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    9 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    10 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    11 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    12 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    13 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time