RC_CASE_NOTE_VW(SQL View) |
Index Back |
|---|---|
Case Note ViewCase Note View. This is used in View Note Secondary Page. |
| SELECT CASE_ID , BUSINESS_UNIT , NOTE_SEQ_NBR , RC_NOTE_TYPE , RC_NOTE_ORIGIN , RC_VISIBILITY , RC_SUMMARY , RC_DESCRLONG , ROW_ADDED_DTTM , ROW_ADDED_OPRID , ROW_LASTMANT_DTTM , ROW_LASTMANT_OPRID FROM PS_RC_CASE_NOTE |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 2 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 3 | NOTE_SEQ_NBR | Number(6,0) | INTEGER NOT NULL | Note ID |
| 4 | RC_NOTE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Note Types |
| 5 | RC_NOTE_ORIGIN | Character(1) | VARCHAR2(1) NOT NULL |
Used in Case Notes
A=Outbound - AAF B=Inbound Notification I=Internal N=Outbound - Note O=Outbound Notification S=Self Service U=Outbound - Solution |
| 6 | RC_VISIBILITY | Character(4) | VARCHAR2(4) NOT NULL |
Case Visibility, used for cases and case objects/attributes.
A=All I=Internal |
| 7 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 8 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |
| 9 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 10 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 11 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 12 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |