RC_CATEGORY_VW

(SQL View)
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Active Case Categories

Only shows the Active Categories for Call Center.

SELECT SETID , RC_CATEGORY , RC_SS_IND , RC_SHORT_DESCR , RC_DESCR_SS , LONG_DESC FROM PS_RC_CATEGORY_TBL WHERE STATUS = 'A'

  • Related Language Record: RC_CATEGORY_LNG

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

    Default Value: OPR_DEF_TBL_RB.SETID

    Prompt Table: SP_SETID_NONVW
    Set Control Field: BUSINESS_UNIT

    2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.
    3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.

    Y/N Table Edit

    Default Value: Y

    4 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables
    5 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages
    6 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.