CATEGORY_SETIDRC_CATEGORYY/N Table Edit
Default Value: Y
RC_CATTEGRY_VW(SQL View) |
Index Back |
|---|---|
Active Case CategoriesOnly shows the Active Categories for Call Center. |
| SELECT SETID , RC_CATEGORY , RC_SS_IND , RC_SHORT_DESCR , RC_DESCR_SS , LONG_DESC FROM PS_RC_CATEGORY_TBL WHERE STATUS='A' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | CATEGORY_SETID |
Character(5) | VARCHAR2(5) NOT NULL | This is the field for Category setid value. |
| 2 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 3 | RC_SS_IND | Character(1) | VARCHAR2(1) NOT NULL |
Defines if this is a self service transaction or not.
Y/N Table Edit Default Value: Y |
| 4 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 5 | RC_DESCR_SS | Character(30) | VARCHAR2(30) NOT NULL | Description to be shown on Self-Service Pages |
| 6 | LONG_DESC | Character(50) | VARCHAR2(50) NOT NULL | Long Description field. |