SETIDDefault Value: OPR_DEF_TBL_RB.SETID
Prompt Table: SP_SETID_NONVW
SOLUTION_IDDefault Value: RC_SOLUTION.SOLUTION_ID
Prompt Table: RC_SOLUTION
NOTE_SEQ_NBRA=All
I=Internal
Default Value: I
RC_SNOTE_SUM_V2(SQL View) |
Index Back |
|---|---|
Solution Notes SummaryRecord view for Solution Notes Summary for Call Center Case. |
| SELECT SETID , SOLUTION_ID , NOTE_SEQ_NBR , RC_SUMMARY , RC_NOTE_TYPE , RC_VISIBILITY , ROW_ADDED_DTTM , ROW_ADDED_OPRID , ROW_LASTMANT_DTTM , ROW_LASTMANT_OPRID , RC_DESCRLONG FROM PS_RC_SOLN_NOTE |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL |
This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID Prompt Table: SP_SETID_NONVW |
| 2 | SOLUTION_ID |
Number(15,0) | DECIMAL(15) NOT NULL |
Solution ID
Default Value: RC_SOLUTION.SOLUTION_ID Prompt Table: RC_SOLUTION |
| 3 | NOTE_SEQ_NBR |
Number(6,0) | INTEGER NOT NULL | Note ID |
| 4 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 5 | RC_NOTE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Note Types |
| 6 | RC_VISIBILITY | Character(4) | VARCHAR2(4) NOT NULL |
Case Visibility, used for cases and case objects/attributes.
A=All I=Internal Default Value: I |
| 7 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 8 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 9 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 10 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 11 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |