RC_SOLN_LIB_VW2(SQL View) |
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Solution LibraryView of solution libraries. If FAQ is check, solutions associated with library are designated FAQ solutions. |
SELECT A.SETID , A.SOLUTION_ID , (CASE WHEN B.LIBRARY_ID IS NOT NULL THEN B.LIBRARY_ID ELSE 'NONE' END) , (CASE WHEN B.INTERNAL_FAQ IS NOT NULL THEN B.INTERNAL_FAQ ELSE 'N' END) , (CASE WHEN B.EXTERNAL_FAQ IS NOT NULL THEN B.EXTERNAL_FAQ ELSE 'N' END) FROM PS_RC_SOLUTION A LEFT OUTER JOIN PS_RC_SOLN_LIBRARI B ON (A.SETID = B.SETID AND A.SOLUTION_ID = B.SOLUTION_ID) |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | SETID | Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
2 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
3 | LIBRARY_ID | Character(5) | VARCHAR2(5) NOT NULL | Solution Library ID or Troubleshooting Guide ID |
4 | INTERNAL_FAQ | Character(1) | VARCHAR2(1) NOT NULL | Agent-facing (internal) frequently-ask-question |
5 | EXTERNAL_FAQ | Character(1) | VARCHAR2(1) NOT NULL | External (self-service) frequently-asked-question |