RC_SOLN_LIB_VW2

(SQL View)
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Solution Library

View of solution libraries. If FAQ is check, solutions associated with library are designated FAQ solutions.

SELECT A.SETID , A.SOLUTION_ID , (CASE WHEN B.LIBRARY_ID IS NOT NULL THEN B.LIBRARY_ID ELSE 'NONE' END) , (CASE WHEN B.INTERNAL_FAQ IS NOT NULL THEN B.INTERNAL_FAQ ELSE 'N' END) , (CASE WHEN B.EXTERNAL_FAQ IS NOT NULL THEN B.EXTERNAL_FAQ ELSE 'N' END) FROM PS_RC_SOLUTION A LEFT OUTER JOIN PS_RC_SOLN_LIBRARI B ON (A.SETID = B.SETID AND A.SOLUTION_ID = B.SOLUTION_ID)

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
2 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
3 LIBRARY_ID Character(5) VARCHAR2(5) NOT NULL Solution Library ID or Troubleshooting Guide ID
4 INTERNAL_FAQ Character(1) VARCHAR2(1) NOT NULL Agent-facing (internal) frequently-ask-question
5 EXTERNAL_FAQ Character(1) VARCHAR2(1) NOT NULL External (self-service) frequently-asked-question