RF_RESOLUT_VW(SQL View) |
Index Back |
|---|---|
Resolution View for SO SummaryResolutions that are related to a Service Order. |
| SELECT A.BUSINESS_UNIT , A.SO_ID , A.RSLN_SEQ_NBR , A.SOLUTION_ID , A.RSLN_SUMMARY , A.RSLN_STATE , A.ROW_ADDED_DTTM , A.ROW_ADDED_OPRID , A.ROW_LASTMANT_DTTM , A.ROW_LASTMANT_OPRID FROM PS_RF_RESOLUTION A |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Default Value: RF_SO_HDR.BUSINESS_UNIT |
| 2 | SO_ID |
Character(10) | VARCHAR2(10) NOT NULL |
Service Order ID
Default Value: RF_SO_HDR.SO_ID |
| 3 | RSLN_SEQ_NBR |
Number(8,0) | INTEGER NOT NULL |
Resolution Sequence Number
Default Value: 1 |
| 4 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL |
Solution ID
Prompt Table: RC_SOLUTION_VW |
| 5 | RSLN_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Resolution Summary |
| 6 | RSLN_STATE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Status for Call Center application.
0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn Default Value: 3 |
| 7 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 8 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 9 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 10 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |