RI_LIST_CUST_VW(SQL View) |
Index Back |
|---|
| SELECT I.BO_ID_CUST ,I.BO_ID_CONTACT ,I.BO_ID_SITE ,I.ROLE_TYPE_ID_CUST ,I.ROLE_TYPE_ID_CNTCT ,I.SETID_CUSTOMER ,C.BO_NAME ,I.BUSINESS_UNIT ,I.INTERACTION_ID ,I.INTERACTION_MTHD ,I.INTERACT_BEGIN ,I.INTERACT_END ,I.INTERACT_STATUS ,I.INTERACT_FLOW ,I.CALLBACK_DATE ,S.SEQNUM ,S.SUBINT_OBJ_TYPE ,S.SETID_RI ,S.BUSINESS_UNIT_RI ,S.LEAD_ID ,S.OPPORTUNITY_ID ,S.FULFILLMENT_ID ,S.CASE_ID ,S.EMAILID ,S.SO_ID ,S.CAPTURE_ID ,S.NOTES FROM PS_RI_INTERACTION I , PS_RI_SUB_INTERACT S , PS_BO C WHERE I.INTERACTION_ID = S.INTERACTION_ID AND I.BO_ID_CUST = C.BO_ID |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 2 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 3 | BO_ID_SITE | Number(31,0) | DECIMAL(31) NOT NULL | Business Object ID |
| 4 | ROLE_TYPE_ID_CUST | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 5 | ROLE_TYPE_ID_CNTCT | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the contact |
| 6 | SETID_CUSTOMER | Character(5) | VARCHAR2(5) NOT NULL | Customer SetID |
| 7 | NAME1 | Character(50) | VARCHAR2(50) NOT NULL | Generic 50 character name field for storing names. |
| 8 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Prompt Table: SP_BU_FS_NONVW |
| 9 | INTERACTION_ID | Character(15) | VARCHAR2(15) NOT NULL |
interaction id
Default Value: NEXT |
| 10 | INTERACTION_MTHD | Character(4) | VARCHAR2(4) NOT NULL |
Interaction Method
BOEM=OLM Broadcast Email ICHT=Inbound Chat IEML=Inbound Email IFAX=Inbound Fax IPHN=Inbound Phone IWEB=Inbound Web OBWL=Outbound Worklist Notification OEML=Outbound Email OFAX=Outbound Fax OPHN=Outbound Phone OPRN=Outbound Print SMSO=Outbound SMS SOEM=OLM Single Email SYNC=Synchronized Email |
| 11 | INTERACT_BEGIN | DateTime(26) | TIMESTAMP | begin interaction |
| 12 | INTERACT_END | DateTime(26) | TIMESTAMP | end interaction |
| 13 | INTERACT_STATUS | Character(4) | VARCHAR2(4) NOT NULL |
interaction status
BUSY=Busy CALL=Callback CHLD=Child Answered CMPL=Completed INPR=In Process NOAN=No Answer NOCL=Do Not Call Again |
| 14 | INTERACT_FLOW | Character(4) | VARCHAR2(4) NOT NULL |
interaction flow
IN=Inbound OUT=Outbound |
| 15 | CALLBACK_DATE | DateTime(26) | TIMESTAMP | Call Back Date |
| 16 | SEQNUM | Number(3,0) | SMALLINT NOT NULL | Sequence Number |
| 17 | SUBINT_OBJ_TYPE | Character(4) | VARCHAR2(4) NOT NULL | sub-interaction object type |
| 18 | SETID_RI | Character(5) | VARCHAR2(5) NOT NULL | Interactions Setid |
| 19 | BUSINESS_UNIT_RI | Character(5) | VARCHAR2(5) NOT NULL | Business Unit Interactions |
| 20 | LEAD_ID | Character(15) | VARCHAR2(15) NOT NULL | Used by Sales Force Automation, this field uniquely identifies a Sales Lead. |
| 21 | OPPORTUNITY_ID | Character(15) | VARCHAR2(15) NOT NULL | Opportunity ID |
| 22 | FULFILLMENT_ID | Character(15) | VARCHAR2(15) NOT NULL | Fulfillment ID |
| 23 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 24 | EMAILID | Character(70) | VARCHAR2(70) NOT NULL | A user's E-mail address |
| 25 | SO_ID | Character(10) | VARCHAR2(10) NOT NULL | Service Order ID |
| 26 | CAPTURE_ID | Character(20) | VARCHAR2(20) NOT NULL | Field use to store the capture ID in order capture. |
| 27 | NOTES | Long Character | CLOB | Budget Notes |