BUSINESS_UNIT_RCPrompt Table: SP_BU_RC_NONVW
CASE_IDPrompt Table:
RC_STATUS_TBL
Set Control Field: BUSINESS_UNIT_RC
HD=HelpDesk
SW=Support
Prompt Table:
RC_CASETYPE_TBL
Set Control Field: BUSINESS_UNIT_RC
RQ_CASE_VW(SQL View) |
Index Back |
|---|---|
Case ViewQuality application view of Case table |
| SELECT BUSINESS_UNIT , CASE_ID , RC_STATUS , RC_VERTICAL , MARKET , CASE_TYPE , RC_SUMMARY , ASSIGNED_TO FROM PS_RC_CASE |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT_RC |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit field for Case identified in Quality
Prompt Table: SP_BU_RC_NONVW |
| 2 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 3 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL |
Case Status
Prompt Table:
RC_STATUS_TBL
|
| 4 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
| 5 | MARKET | Character(3) | VARCHAR2(3) NOT NULL | Market |
| 6 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL |
Case Type
Prompt Table:
RC_CASETYPE_TBL
|
| 7 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 8 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |