SDB_CATEGORY_VW (SQL View)	Index Back
Case Category View Used to load case category information to contact center dashboard.

SDB_CATEGORY_VW

(SQL View)

Case Category View

Used to load case category information to contact center dashboard.

SELECT SETID , RC_CATEGORY , STATUS , RC_SS_IND , RC_SHORT_DESCR , RC_DESCR_SS , LONG_DESC FROM PS_RC_CATEGORY_TBL

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.

3 STATUS Character(1) VARCHAR2(1) NOT NULL Status Indicator
A=Active
I=Inactive

4 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.

5 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables

6 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages

7 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables.
2	RC_CATEGORY	Character(5)	VARCHAR2(5) NOT NULL	CallCenter Category. Used in HD.
3	STATUS	Character(1)	VARCHAR2(1) NOT NULL	Status Indicator A=Active I=Inactive
4	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not.
5	RC_SHORT_DESCR	Character(20)	VARCHAR2(20) NOT NULL	Short Description. Used on may CallCenter set-up tables
6	RC_DESCR_SS	Character(30)	VARCHAR2(30) NOT NULL	Description to be shown on Self-Service Pages
7	LONG_DESC	Character(50)	VARCHAR2(50) NOT NULL	Long Description field.