SDB_IB_EMAIL_VW(SQL View) |
Index Back |
|---|---|
Inbound Email ViewInbound Email View for Contact Center Dashboard |
| SELECT A.MCF_EMAIL_ID , A.BUSINESS_UNIT , A.EMAIL_STATUS , A.RB_DETAIL_STATUS , A.PROCESS_STATE , A.TMPLT_CATEGRY_ID , A.TMPLT_TYPE_ID , 'I' , 'CRM' , A.INTERACTION_ID , C.ROOT_INTER_ID , CASE WHEN A.BO_ID_CUST = 0 THEN A.BO_ID_CONTACT ELSE A.BO_ID_CUST END , CASE WHEN A.ROLE_TYPE_ID_CUST = 0 THEN A.ROLE_TYPE_ID_CNTCT ELSE A.ROLE_TYPE_ID_CUST END , A.PRODUCT_ID , A.PRODUCT_GROUP , A.LAST_GROUP_WL , A.ASSIGNED_TO , A.ASSIGNED_DTTM , A.CURRENT_WL , A.MB_DUE_DTTM , A.MB_WARN_DTTM , A.MOOD_ID , A.PRIORITY_NBR , A.LANGUAGE_CD , A.SLA_EXT_BASE_DTTM , A.CLOSED_DTTM , A.MAILBOX_ID , ' ' , ' ' , A.ROW_ADDED_DTTM , A.ROW_LASTMANT_DTTM , B.PRODUCT_SETID , B.SETID_PROD_GRP , A.MCF_WL_SUBJECT , ' ' FROM PS_RB_IN_EMAIL A , PS_RBD_BUSET B , PS_RI_INTERACTION C WHERE A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.INTERACTION_ID = C.INTERACTION_ID |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  MCF_EMAIL_ID |
Number(16,0) | DECIMAL(16) NOT NULL | Email Id |
| 2 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 3 | EMAIL_STATUS | Character(4) | VARCHAR2(4) NOT NULL | ERMS Inbound Email Status |
| 4 | RB_DETAIL_STATUS | Character(3) | VARCHAR2(3) NOT NULL |
Detail item status
AUT=Closed - Auto Response CAN=Closed - Canceled DUP=Closed - Duplicate OPN=Open REP=Closed - Response |
| 5 | PROCESS_STATE | Character(4) | VARCHAR2(4) NOT NULL |
Process State for AE Processing
AUTO=Auto Responded by System CREA=Email Instance Created FORW=Mailbox Forwarding PIMS=Synched Email QUED=Queued for Routing ROUT=Email Routed |
| 6 | TMPLT_CATEGRY_ID | Number(6,0) | INTEGER NOT NULL | Template Category ID |
| 7 | TMPLT_TYPE_ID | Number(6,0) | INTEGER NOT NULL | Template Type ID |
| 8 | IB_OB_INDICATOR | Character(1) | VARCHAR2(1) NOT NULL | Inbound or Outbound Emal Indicator. This is used in ERMS Section in Contact Center Dashboard. |
| 9 | SYSTEM_ID | Character(5) | VARCHAR2(5) NOT NULL | System ID |
| 10 | INTERACTION_ID | Character(15) | VARCHAR2(15) NOT NULL | interaction id |
| 11 | ROOT_INTER_ID | Character(15) | VARCHAR2(15) NOT NULL | Root Interaction ID....................................... |
| 12 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 13 | ROLE_TYPE_ID_CUST | Number(12,0) | DECIMAL(12) NOT NULL | Stores ROLE_TYPE_ID for the customer |
| 14 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 15 | PRODUCT_GROUP | Character(10) | VARCHAR2(10) NOT NULL | PRoduct Group |
| 16 | LAST_GROUP_WL | Character(30) | VARCHAR2(30) NOT NULL | Last/Current Group-level Worklist |
| 17 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 18 | ASSIGNED_DTTM | DateTime(26) | TIMESTAMP | Assigned To Date/Time |
| 19 | CURRENT_WL | Character(30) | VARCHAR2(30) NOT NULL | Current Worklist Value |
| 20 | MB_DUE_DTTM | DateTime(26) | TIMESTAMP | Mailbox level (or external) due date/time |
| 21 | MB_WARN_DTTM | DateTime(26) | TIMESTAMP | Mailbox-level (or external) early warning date/time |
| 22 | MOOD_ID | Number(6,0) | INTEGER NOT NULL | Mood |
| 23 | PRIORITY_NBR | Number(3,0) | SMALLINT NOT NULL | Priority |
| 24 | LANGUAGE_CD | Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 25 | SLA_EXT_BASE_DTTM | DateTime(26) | TIMESTAMP | External Service Level Agreement Base Date/time |
| 26 | CLOSED_DTTM | DateTime(26) | TIMESTAMP | Date Time stamp for when the case status category was changed to closed. |
| 27 | MAILBOX_ID | Character(30) | VARCHAR2(30) NOT NULL | Mail Box Id is an Id associated with Mail Boxes |
| 28 | EMAIL_TRANSFER_IND | Character(1) | VARCHAR2(1) NOT NULL | Email Transferred Indicator. This is used in Inbound Email View of Contact Center Dash board. |
| 29 | EMAIL_REASSIGN_IND | Character(1) | VARCHAR2(1) NOT NULL | Email Reassigned Indicator. This is used in Inbound Email View for Contact Center Dash Board. |
| 30 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 31 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 32 | PRODUCT_SETID | Character(5) | VARCHAR2(5) NOT NULL | This is the field for Dashboard setid recname. |
| 33 | SETID_PROD_GRP | Character(5) | VARCHAR2(5) NOT NULL | Product Group setid field |
| 34 | SUBJECT | Character(254) | VARCHAR2(254) NOT NULL | Subject |
| 35 | PERSON_ID | Character(15) | VARCHAR2(15) NOT NULL | Person ID |