SP_BURCSW_CLSVW

(SQL View)
 Index Back

Support Self-Service BU's CLS

Business Unit prompt for Support Self-Service Create a case. You can only choose business units that use the same customer setid. Specific for an oprclass. SVC002 - 6/28/2012 - ADDED RC_CASE_SS

SELECT DISTINCT A.SETID , B.MARKET , B.DISP_TMPL_FAM_CD , D.OPRCLASS , B.BUSINESS_UNIT , B.PNLGRPNAME , C.RC_DESCR_SS FROM PS_SET_CNTRL_REC A , PS_BUS_UNIT_RC_DEF B , PS_BUS_UNIT_TBL_RC C , PS_SEC_BU_CLS D , PS_BUS_UNIT_RC_RDT E WHERE B.BUSINESS_UNIT = A.SETCNTRLVALUE AND (B.PNLGRPNAME = 'RC_CASE_SW_SS_RPT' OR B.PNLGRPNAME = 'RC_CASE_SS') AND A.RECNAME = 'BC' AND C.BUSINESS_UNIT = B.BUSINESS_UNIT AND C.BU_STATUS = '1' AND C.RC_DESCR_SS <> ' ' AND D.BUSINESS_UNIT = C.BUSINESS_UNIT AND B.BUSINESS_UNIT = E.BUSINESS_UNIT AND B.DISP_TMPL_FAM_CD = E.DISP_TMPL_FAM_CD

  • Related Language Record: SP_BURCSWLCLSVW

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 CUSTOMER_SETID Character(5) VARCHAR2(5) NOT NULL Customer SETID
    2 MARKET Character(3) VARCHAR2(3) NOT NULL Market
    3 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code
    4 OPRCLASS Character(30) VARCHAR2(30) NOT NULL Operator Class
    5 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
    6 PNLGRPNAME Character(18) VARCHAR2(18) NOT NULL Component Name
    7 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages