SP_CASEID_OPRVW

(SQL View)
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Support Cases

This is a security Operator view for Support Case.

SELECT DISTINCT F.OPRID , E.PERSON_ID , C.PNLGRPNAME , C.MARKET , C.DISP_TMPL_FAM_CD , D.RC_VERTICAL , D.CASE_ID , D.RC_SUMMARY , D.BUSINESS_UNIT , B.DESCR FROM PS_BUS_UNIT_TBL_RC A , PS_BUS_UNIT_TBL_FS B , PS_BUS_UNIT_RC_DEF C , PS_RC_CASE D , PSOPRALIAS E , PS_SEC_BU_OPR F WHERE A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.BUSINESS_UNIT = C.BUSINESS_UNIT AND A.BUSINESS_UNIT = D.BUSINESS_UNIT AND A.BUSINESS_UNIT = F.BUSINESS_UNIT AND C.DISP_TMPL_FAM_CD = D.DISP_TMPL_FAM_CD AND (D.SECURE_CASE_FLG <> 'Y' OR (D.SECURE_CASE_FLG = 'Y' AND D.PROVIDER_GRP_ID IN ( SELECT G.PROVIDER_GRP_ID FROM PS_RF_GRP_HR_MEM_V G , PS_SET_CNTRL_REC H WHERE H.SETCNTRLVALUE = D.BUSINESS_UNIT AND H.RECNAME = 'RF_PROVIDER_GRP' AND G.SETID = H.SETID AND G.PROVIDER_GRP_ID = D.PROVIDER_GRP_ID AND G.PERSON_ID = E.PERSON_ID AND G.STATUS = 'A')))

  • Related Language Record: SP_CASELG_OPRVW

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
    2 PERSON_ID_AGENT Character(15) VARCHAR2(15) NOT NULL Person ID Agent
    3 PNLGRPNAME Character(18) VARCHAR2(18) NOT NULL Component Name
    4 MARKET Character(3) VARCHAR2(3) NOT NULL Market
    5 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code
    6 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
    HD=HelpDesk
    SW=Support
    7 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

    Default Value: 999999999999999

    8 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    9 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

    Default Value: OPR_DEF_TBL_RB.BUSINESS_UNIT

    Prompt Table: SP_BU_RC_NONVW

    10 BUSINESSUNITDESCR Character(30) VARCHAR2(30) NOT NULL Business Unit Description