SP_RCNSEC_NONVW(SQL View) |
Index Back |
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Call Center CasesCases - includes all verticals as set up in business unit defaults. It is used if the template does not have secure cases enabled. |
SELECT C.PNLGRPNAME , C.MARKET , C.DISP_TMPL_FAM_CD , D.RC_VERTICAL , D.CASE_ID , D.RC_SUMMARY , D.BUSINESS_UNIT , B.DESCR FROM PS_RC_CASE D , PS_BUS_UNIT_TBL_FS B , PS_BUS_UNIT_RC_DEF C , PS_BUS_UNIT_TBL_RC A WHERE A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.BUSINESS_UNIT = C.BUSINESS_UNIT AND A.BUSINESS_UNIT = D.BUSINESS_UNIT AND C.DISP_TMPL_FAM_CD = D.DISP_TMPL_FAM_CD |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | PNLGRPNAME | Character(18) | VARCHAR2(18) NOT NULL | Component Name |
2 | MARKET | Character(3) | VARCHAR2(3) NOT NULL | Market |
3 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
4 | RC_VERTICAL | Character(4) | VARCHAR2(4) NOT NULL |
Specifies the CallCenter type.
See translates for valid values.
HD=HelpDesk SW=Support |
5 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Default Value: 999999999999999 |
6 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
7 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Default Value: OPR_DEF_TBL_RB.BUSINESS_UNIT Prompt Table: SP_BU_RC_NONVW |
8 | BUSINESSUNITDESCR | Character(30) | VARCHAR2(30) NOT NULL | Business Unit Description |