HD_Q_CD_PROMP

(SQL View)
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Quick Code EIP

Quick code - Used for Help Desk from CRM

SELECT A.BUSINESS_UNIT , A.QUICK_CD ,A.EFFDT , A.DESCR , A.RC_DESCRLONG , A.RC_DESCRLONG_OW ,A.RC_SUMMARY FROM PS_RC_QUICK_CD_TBL A WHERE %EffdtCheck(RC_QUICK_CD_TBL, A, %CurrentDateIn) AND A.EFF_STATUS='A'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
2 QUICK_CD Character(3) VARCHAR2(3) NOT NULL CRM Case Quick Code
3 EFFDT Date(10) DATE Effective Date

Default Value: %date

4 DESCR Character(30) VARCHAR2(30) NOT NULL Description
5 RC_DESCRLONG Long Character CLOB Long description used in CallCenter for Problem, Solution...
6 RC_DESCRLONG_OW Character(1) VARCHAR2(1) NOT NULL Case Long Description Overwrite
N=No
Y=Yes
7 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.