RC_CATEGORY_SS (SQL View)	Index Back
Self-Service Categories This view contains the categories that can be assigned to a case through Self-Service.

RC_CATEGORY_SS

(SQL View)

Self-Service Categories

This view contains the categories that can be assigned to a case through Self-Service.

SELECT SETID , RC_CATEGORY , RC_SS_IND , RC_DESCR_SS FROM PS_RC_CATEGORY_TBL WHERE RC_SS_IND = 'Y' AND STATUS = 'A'

Related Language Record: RC_CAT_SS_LNG

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID
Prompt Table: SP_SETID_NONVW

2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.

3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.
Y/N Table Edit
Default Value: Y

4 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables. Default Value: OPR_DEF_TBL_RB.SETID Prompt Table: SP_SETID_NONVW
2	RC_CATEGORY	Character(5)	VARCHAR2(5) NOT NULL	CallCenter Category. Used in HD.
3	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not. Y/N Table Edit Default Value: Y
4	RC_DESCR_SS	Character(30)	VARCHAR2(30) NOT NULL	Description to be shown on Self-Service Pages