SETIDPrompt Table:
SP_SETID_NONVW
Set Control Field: SETID
RC_CATEGORYPrompt Table:
RC_CATEGORY_VW
Set Control Field: SETID
Y/N Table Edit
Default Value: Y
RC_SOLCAT_VW(SQL View) |
Index Back |
|---|---|
Active Case CategoriesOnly shows the Active Categories for Call Center. |
| SELECT SETID , RC_CATEGORY , RC_SS_IND , RC_SHORT_DESCR FROM PS_RC_CATEGORY_TBL WHERE STATUS = 'A' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL |
This field is used to store the value of SetID on various setup tables.
Prompt Table:
SP_SETID_NONVW
|
| 2 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL |
CallCenter Category. Used in HD.
Prompt Table:
RC_CATEGORY_VW
|
| 3 | RC_SS_IND | Character(1) | VARCHAR2(1) NOT NULL |
Defines if this is a self service transaction or not.
Y/N Table Edit Default Value: Y |
| 4 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |