RC_SOLCATSRH_VW (SQL View)	Index Back
Active Case Categories Only shows the Active Categories for Call Center.

RC_SOLCATSRH_VW

(SQL View)

Active Case Categories

Only shows the Active Categories for Call Center.

SELECT SETID , RC_CATEGORY , RC_SS_IND , RC_SHORT_DESCR FROM PS_RC_CATEGORY_TBL WHERE STATUS = 'A'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
Prompt Table: SP_SETID_OPRVW

2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.
Prompt Table: RC_CATEGORY_VW

3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.
Y/N Table Edit
Default Value: Y

4 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables. Prompt Table: SP_SETID_OPRVW
2	RC_CATEGORY	Character(5)	VARCHAR2(5) NOT NULL	CallCenter Category. Used in HD. Prompt Table: RC_CATEGORY_VW
3	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not. Y/N Table Edit Default Value: Y
4	RC_SHORT_DESCR	Character(20)	VARCHAR2(20) NOT NULL	Short Description. Used on may CallCenter set-up tables